Chevron Equipment Finance Privacy Policy – updated January 2016
This Privacy Policy briefly explains how Chevron Equipment Finance ABN 58 119 232 825 (CEF) and our related businesses manage the personal information that we collect, use, disclose and store and how to contact us if you have any queries. This Privacy Policy is intended to be read subject to any overriding provisions of law or contract.
Personal Information
Personal information is information or an opinion, in any form and whether true or not, about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.
Type of Information Collected by CEF
The kinds of personal information we collect and store about our customers include (amongst other things):
• Personal information you provide us as part of assisting you with your finance requirements. This information may include information and supporting documentation relating to your name, past and current addresses, telephone number, email address, date of birth, past and current occupations;
• Credit information, supporting documentation and credit search results required in order to assess your eligibility to obtain financial products including credit history, income tax details, account details, outstanding debts and liabilities, expenses, earnings, repayment history and tax file number;
• Communication between you and CEF, finance service providers, and where applicable your employers and credit agencies.
• Some telephone conversations which may be recorded from time to time for quality and training purposes.
If you are applying for finance we may also be required by the financiers to collect some personal information regarding your dependents, including number and ages of dependents, as well as cohabitants, their relationship to you and the length of time they have cohabitated at your current address.
How your personal information will be used
We collect your personal information so that we can use it for our functions and activities which include, amongst other things:
• Assisting you with your finance requirements;
• To keep you informed of our products and services and any changes to our organisation;
• To facilitate contact with you;
• Confirming your identity (eg. when you wish to use our products or services);
• Addressing any feedback or complaints or queries you may have;
• Any purposes for which it was requested and directly related purposes, monitoring and developing, improving and marketing our products and services; and
• To comply with any mandatory requirement of law.
Disclosure of Personal Information to third parties
The organisations we may disclose your personal information to include:
• Finance providers or other intermediaries as part of assisting you with your financial requirements;
• Anybody who represents you including financiers, brokers, lawyers and accountants;
• Your past and current employers, referees, identity verification services;
• Our related companies, business associates and others for purposes directly related to the purpose for which the personal information is collected;
• Organisations involved in any possible future transfer/sale of all or part of our assets or business;
• To our professional advisors, relevant contractors and service providers;
• Our national cloud storage and IT service providers;
• Others that you have been informed of at the time any personal information is collected from you;
• To any entity to which we are required or authorised by or under law to disclose such information.
Direct Marketing
From time to time we may use your personal information to provide you with current financial information, any changes to CEF, new product offers by CEF or any company with whom we are associated. We may from time to time use third party businesses to assist us in managing your account for these purposes.
If you do not wish to receive marketing information you may at any time decline to receive such information by contacting us on 13000 334 345 or writing to us at Privacy Officer, CEF, PO Box 536, Varsity Lakes, QLD 4227. If the direct marketing is received by email or text message you may also use the unsubscribe function. We will not charge you for giving effect to that request and will take all reasonable steps to meet your request at the earliest possible convenience.
Collection of other information
If you visit our website, some of the information we and/or our contractors/service providers collect about your visit to our website is not personal information because it does not reveal your identity. Information gathered when you visit our website includes your server address, the date and time of your visit, the pages you accessed, the information you downloaded and the type of Internet browser you used.
How safe and secure is your personal information we hold?
We will take reasonable steps to protect your personal information by storing it in a secure environment. We may store your personal information in paper and electronic format and may rely on cloud storage or IT service providers to support our services. These external service providers will similarly be required to comply with the privacy requirements.
Access and correction of your personal information
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know in writing:
Privacy Officer
CEF Finance Group
PO Box 536
Varsity Lakes, QLD 4227
Help us to keep your information up to date
It is important to us that the personal information we hold about you is accurate, complete and up to date. However, the accuracy of that information depends to a large extent on the information you provide. That is why we recommend that you:
• Let us know if there are any errors in your personal information; and
• Keep us up to date with changes to personal information especially contact details. You can update your details at any time:
In writing: PO Box 536, Varsity Lakes, QLD 4227
Phone: 1800 334 345 Email: enquiries@ChevronFinance.com
Other website matters
• Security
When you use the Internet, you are using facilities that are beyond our control and there are risks associated with transferring data.
Any personal information that we hold about you in our computer systems is made more secure from unauthorised access by a range of internal security mechanisms and procedures.
If you become aware of any security breach however, please let us know as soon as possible.
• Third Party Web Pages
Our website may also contain links to third party websites that we do not operate or control. Please note that we are not responsible for the privacy or security practices of those websites and that those sites are not covered by this Privacy Policy. Third party websites may have their own privacy and security policies, which we encourage you to read.
Complaints
If you are dissatisfied with how we have dealt with your personal information or have a complaint generally about our compliance with the Privacy laws, you may contact our complaints officer, on 1800 334 345 or email: equiries@chevronfinance.com.
We will take all reasonable steps to promptly deal with your complaint in accordance with our internal complaints handling procedures.
If you however remain dissatisfied with the response of our complaints officer you may make a complaint to the Privacy
Commissioner which can be contacted on either www.oaic.gov.au or 1800 363 992.
Updates to Privacy Policy
We may amend this Privacy Policy from time to time. If we do so, we will post the amended Privacy Policy on our website so that you will always be aware of how we manage your personal information.
Linking: We sometimes provide links to websites of others. We do so as a matter of convenience. However, we do not manage or control those websites and the link should not be taken as an endorsement or warranty by us in relation to any particular aspect of aspects of those sites.
Third party actions or opinions: CEF accepts no responsibility or liability for the actions or opinions of any third party which may be referred to on its website. These are merely references do not imply any guarantee of accuracy, recommendation, or endorsement by CEF.
Assignment: Your rights under the agreement, arising from your acceptance of these terms, are personal to you and may not be assigned without the prior written consent of us. That consent may be granted or refused in our sole discretion.
Our rights under the agreements arising from your acceptance of these terms may be assigned by us. We will notify you if we assign by a notice posted on our website.
Governing law and jurisdiction
In the event of any claim or dispute arising either directly or indirectly out of your use of this website, this agreement is governed by the law in force in the State of Queensland, Australia.
The above limitations are to be read as being subject to, and limited by, any rights or remedies available under the Trade Practices Act (Cth) 1974 or any other legislation, which cannot be limited or negated by terms and conditions such as these.
Changes to these terms and conditions
CEF reserves the right to make changes to the content of the website, including these terms and conditions from time to time.
Whilst changes are periodically made to the information on this site, CEF does not warranty that information currently accessible is up to date.
Terms of Use
Terms and Conditions
Contained on this page are the Terms of Use for the www.chevronfinance.com site.
TERMS OF USE
This site is owned by Chevron Equipment Finance ( CEF) ABN 58 119 232 825 (“we”, “us” or “our”) of PO Box 536, Varsity Lakes, QLD, 4227.
Please feel free to browse around our website as you like, subject to these terms. If you do not agree to these terms please do not make use of this website.
If you visit our website, you’re agreeing to the terms listed on this page and any other law or regulation that applies to our website.
Agreement to these terms and conditions
By using this website and any pages or material contained therein, you agree to be bound by these terms and conditions.
Intellectual property rights
This site is the subject of copyright protection and may contain trademarks, patents, technologies, products or processes the subject of intellectual property rights vested in CEF, its subsidiaries and/or third parties. No intellectual property licence, right or interest is granted to you in relation to those things.
User obligations
You promise that you will only make use of this website in a responsible manner and will not:
• use this website for any purpose or in any way that is unlawful;
• make use of the facilities provided by this website in a manner intended to, or likely to, mislead or deceive or harm others;
• interfere with or damage the operation of this website or inconvenience others in their use
(or intended use) of this website;
• frame this site as part of another site.
Errors: While we make every effort to maintain accuracy and completeness of all the information on our website, the dynamic nature of the medium means that this website could include errors. (If you notice any error, we’d appreciate if you bring it to our attention.) Your browser and hardware configurations, over which we have no control, affect the performance and operation of this website when accessed and viewed at your computer.
Viruses: We do not guarantee that any files, pages, or other things available for downloading from this website will be free of viruses or other code that may corrupt, harm or destroy. You are responsible for implementing virus and spyware checking and other procures to prevent any such corruption, harm or destruction.
Limitation of our liability to you: The use of this website is at your own risk and, to the extent permitted by law, you relieve us from any liability to you (whether in contract, tort or otherwise whatsoever) for any loss or damage suffered by you as a result of your use of this website or as a result of your use or attempted use of or reliance on any information, service or facility provided on, by or through this website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
